Shipping Policy

Last updated: 6 October 2026

This Shipping Policy explains how orders placed on theclockcraft.com are packed, shipped and delivered. Clockcraft is a brand of Clock Craft.

1. Shipping charges

Shipping is free on all orders delivered within India. There are no hidden delivery charges. The total amount you pay, including any Cash on Delivery advance, is shown at checkout before you place your order.

2. Where we ship

We currently ship only to addresses within India. We do not offer international shipping at the moment.

3. Processing and delivery time

  • Processing: Orders are packed and handed to our courier partner within 1–2 working days of order confirmation.
  • Delivery: Most orders are delivered within 3–4 working days after dispatch.
  • Remote areas: Some pincodes (for example, parts of the North-East, Jammu & Kashmir, Ladakh, and island territories) may take a few extra days.

Orders are not dispatched on Sundays and public holidays. Delivery timelines are estimates and may change because of courier delays, weather, festivals, strikes or other events outside our control.

4. Cash on Delivery (COD)

Cash on Delivery is available for eligible pincodes and orders. We may call or message you to confirm a COD order before dispatch. If a part of the amount must be paid online in advance for a COD order, this is clearly shown at checkout before you place the order, and the advance is adjusted against your order total.

5. Order tracking

Once your order is shipped, we send the tracking details by email, SMS or WhatsApp. You can also contact us for an update at any time.

6. Address and contact details

Please enter your full address, pincode and a working phone number. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you need to change the address, contact us before the order is dispatched.

7. Failed or refused delivery

Our courier partner usually attempts delivery more than once. If an order comes back to us because the address was incorrect, nobody was available, or the parcel was refused, we will contact you to arrange re-delivery (reshipping charges may apply) or, for prepaid orders, refund the amount paid once the parcel reaches us.

8. Damaged or tampered parcel

If the outer box looks damaged or tampered with, please refuse the parcel or note it with the delivery person. Always record a continuous unboxing video when opening your parcel. Report any transit damage within 48 hours of delivery, as explained in our Return, Refund & Cancellation Policy.

Contact us

  • Brand: Clockcraft (theclockcraft.com)
  • Business name: Clock Craft (Proprietor: Bhautikkumar Bhikhabhai Hirapara)
  • Address: Flat No. 233, Nadi Vistar, Gir Jamvala, Girgadhda, Dist. Gir Somnath, Gujarat – 362530, India
  • Phone: +91 76983 07045
  • Email: theclockcraft@gmail.com
  • Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (closed on Sundays and public holidays)