Contact us

Questions about a clock, an order or a gift? Send us a message or call us.

Have a question about a clock, your order, a return or a refund? We are happy to help. Write to us using the form, email us or call us during business hours.

Business information

  • Brand name: Clockcraft
  • Business name: Clock Craft
  • Proprietor: Bhautikkumar Bhikhabhai Hirapara
  • Address: Flat No. 233, Nadi Vistar, Gir Jamvala, Girgadhda, Dist. Gir Somnath, Gujarat – 362530, India
  • Phone: +91 76983 07045
  • Email: theclockcraft@gmail.com
  • Website: theclockcraft.com
  • Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (closed on Sundays and public holidays)
  • Response time: We reply within 24 hours on working days.

Help with an order

Please share your order number (for example, #1001) and the phone number or email used on the order. For a damaged, defective or wrong item, also attach the unboxing video and photos, as explained in our Return, Refund & Cancellation Policy.

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:

  • Name: Bhautikkumar Bhikhabhai Hirapara
  • Designation: Proprietor, Clock Craft
  • Email: theclockcraft@gmail.com
  • Phone: +91 76983 07045
  • Address: Flat No. 233, Nadi Vistar, Gir Jamvala, Girgadhda, Dist. Gir Somnath, Gujarat – 362530, India

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it. Please mention your order number (if any) so we can help you faster.