Return, Refund & Cancellation Policy

Last updated: 6 October 2026

We want you to love your clock. This policy explains when you can cancel an order, return a product and get a refund. It applies to all orders placed on theclockcraft.com.

1. Cancelling an order

  • Before dispatch: You can cancel your order free of charge by contacting us with your order number. Prepaid orders cancelled before dispatch are refunded in full within 5–7 working days.
  • After dispatch: An order cannot be cancelled once it has been handed to the courier. You may still return it after delivery if it is eligible under this policy.
  • Cancellation by us: We may cancel an order if the product is out of stock, there is a pricing or listing error, the pincode is not serviceable, or we suspect fraud. If this happens, we will inform you and refund any amount paid in full.

2. Return window

You can request a return within 7 days of delivery.

3. Damaged, defective or wrong product

If your clock arrives damaged, does not work, or is not the product you ordered:

  • Contact us within 48 hours of delivery with your order number, a continuous unboxing video and clear photos of the product and the box.
  • Once we confirm the issue, we will send a free replacement or give you a full refund.
  • We will arrange a free reverse pickup. If pickup is not available at your pincode, we will tell you how to send the product back and reimburse the courier charges.

4. Change of mind returns

If you change your mind, you can return the product within 7 days of delivery if:

  • it is unused, undamaged and in the same condition you received it;
  • it is in its original packaging with all parts, accessories and the invoice.

For change of mind returns, the return shipping cost is paid by the customer. Please do not send a product back before we approve your return and share the return address.

5. Products that cannot be returned

  • Personalised or custom-made products made to your specifications (unless they arrive damaged, defective or wrong).
  • Products damaged after delivery because of misuse, improper installation, drops, water, heat or direct sunlight.
  • Products returned without their original packaging or with missing parts (for change of mind returns).

6. How to request a return

  1. Email theclockcraft@gmail.com or call +91 76983 07045 with your order number, the reason for return and photos or video.
  2. We review your request and reply within 2 working days.
  3. If approved, we arrange pickup or share the return address.
  4. We inspect the product within 2 working days of receiving it.

7. Refunds

  • Approved refunds are processed within 5–7 working days after the returned product passes inspection (or, for cancellations, after the cancellation is confirmed).
  • Prepaid orders: Refunded to the original payment method (UPI, card, net banking or wallet).
  • Cash on Delivery orders: Refunded by bank transfer or UPI to details you share with us. Any advance paid online for a COD order is refunded to the original payment method.
  • Shipping is free, so no shipping charges are deducted from refunds for damaged, defective or wrong products.
  • After we process the refund, your bank or payment provider may take a few more days to show it in your account.

8. Replacements and exchanges

Replacements are offered for damaged, defective or wrong products, subject to stock. If a replacement is not available, we will give you a full refund. We do not exchange a product for a different design; you can return an eligible product and place a new order instead.

Contact us

  • Brand: Clockcraft (theclockcraft.com)
  • Business name: Clock Craft (Proprietor: Bhautikkumar Bhikhabhai Hirapara)
  • Address: Flat No. 233, Nadi Vistar, Gir Jamvala, Girgadhda, Dist. Gir Somnath, Gujarat – 362530, India
  • Phone: +91 76983 07045
  • Email: theclockcraft@gmail.com
  • Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (closed on Sundays and public holidays)